BurtonSoftware01 Can we operate multiple warehouses?
Warehouse and location views help teams review inventory and work within the warehouses they are authorized to access. Define customer ownership, warehouse codes, locations, units, and transfer responsibilities before rollout. Cross-warehouse routing, transfers, and channel inventory allocation should be tested against your project configuration.
02 How is inventory accuracy maintained?
Accurate stock depends on product and SKU data, receiving checks, location discipline, movement records, cycle counts, and controlled adjustments. Reconcile recorded quantities with physical counts, investigate differences, and record the reason and authorization for adjustments. Software visibility supports these controls; it does not guarantee a particular accuracy percentage.
02.1 Why is there stock but an order cannot ship?
On Hand, Reserved, and Available describe different quantities. Check customer ownership, warehouse, lot, location, reservations, holds, and unfinished receiving or release work. Goods in the wrong location or reserved for another order may not be available to fulfill the current order.
See WMS FAQ for operational checks.
03 Can we receive low-stock alerts?
Confirm the stock basis, SKU and warehouse thresholds, recipients, notification channel, frequency, and escalation rules. A low-stock report, a notification, and an automatic replenishment order are different requirements. The needed alert or automation must be confirmed in the selected configuration and tested; it is not assumed to be enabled everywhere.
04 Can a quotation become an order?
A quotation-to-order workflow needs agreed customer and item identifiers, prices, validity dates, approval rules, and duplicate checks. Confirm whether the quotation stays in an existing CRM or ERP, is imported, or requires a configured Burton workflow. Do not assume a complete sales quotation process is included in a standard warehouse module.
05 Does Burton cover purchasing and purchase orders?
WMS receiving can reference a PO and compare expected with received goods. A complete purchasing process also includes requests, spending approvals, supplier purchase orders, changes, receipt matching, and finance handoff. These additional steps require scope and integration validation. A PO reference or form alone is not evidence of a complete procurement module.
06 How should we compare suppliers?
Use price, landed cost, delivery performance, quality, payment terms, and reliability together. Agree the source of each measure, the review period, and who approves supplier choices. Supplier scorecards or automatic recommendations require suitable purchasing history and a confirmed reporting or integration scope.
For stock and order data flowing between systems, read integrations and ERP coexistence.