BurtonSoftware01 What is Burton?
Burton platform connects order coordination, inbound shipment preparation, warehouse execution, and service billing for cross-border 3PLs, overseas warehouses, brands, and omnichannel fulfillment teams. Each module has a defined role; the modules and connections enabled for a customer depend on the agreed project scope.
02 Which product does what?
| Product | Business role | Typical work |
|---|---|---|
| OMS | Coordinate orders and channels | Review orders, map SKUs, check inventory, follow fulfillment and tracking. |
| ASN | Prepare shipments before arrival | Maintain BOL and container references, ETA/ETD, packing lists, trade documents, and missing-document follow-up. |
| WMS | Manage warehouse operations and inventory | Receive, put away, release, pick, label, stage, confirm shipping, and reconcile work with billing. |
| 3PL | Give merchant teams business visibility | Review merchants, stores, orders, customers, channel reports, and settlement information within their access scope. |
| WES | Execute work on the warehouse floor | Scan items and locations, complete tasks, record counts, movements, and exceptions. |
| Mobile Operations | Support operations away from a desk | Look up inventory, review tasks, report exceptions, and use authorized review or approval workflows. |
| AI | Assist with operational questions | Query records, explain exceptions, suggest actions, and prepare drafts for human review. |
3PL billing connects completed warehouse work, quantities, and approved charging rules to invoice records. Finance handoffs and additional modules are confirmed separately for each project.
03 When does a shared platform help?
Typical signs include repeated data entry between channels and warehouses, uncertainty about available stock, missing inbound documents, slow shipment follow-up, and billing disputes without supporting work records. Start with the handoff causing the most delay, then verify whether the required modules can close that gap.
03.1 Can we continue using Excel?
Excel can suit a small, stable operation or remain useful for exports and planning. A shared system becomes more useful when several people edit the same information, stock changes frequently, approvals matter, or orders must be traced across warehouses. Assess the volume of manual reconciliation and mistakes before choosing a larger system.
03.2 Why consider Burton?
Evaluate the connection between OMS, ASN, warehouse work, customer visibility, and billing against your actual business. A useful evaluation follows one shipment, one order, and one invoice through their handoffs, rather than counting features or assuming every module is needed.
03.3 Can teams share customer information?
Orders and shipment records can bring customer context into operations; merchant views and workspace or role permissions define who can see it. Agree customer identifiers, contacts, account ownership, and access scope during setup. A full CRM pipeline, sales activity tracking, or custom customer workflow needs separate scope confirmation.