BurtonSoftware01 FAQ
| Question | Standard Handling |
|---|---|
| Cannot log in to OMS. | Check account, password, network, browser cache, and account status. |
| Page language is incorrect. | Use the upper-right language button. Language switching should not change the help center theme color. |
| Order list is empty. | Check channel, date range, order sync status, and filters. |
| SKU has stock but order cannot ship. | Check Available, Committed, SKU mapping, open orders, and warehouse inventory records. |
| Report numbers differ from dashboard. | Check date range, time zone, channel scope, metric definition, and refresh time. |
| AI answer is incomplete. | Provide order number, SKU, channel, date range, and the analysis objective. |
| Menus are missing. | Check role, workspace access, and module permissions. |
02 Issue Handling Flow
02.1 Confirm Scope First
Confirm account, workspace, channel, date range, order number, or SKU before troubleshooting.
02.2 Then Verify Records
Review order detail, inventory records, reports, Activity Logs, and channel sync records.
02.3 Escalate When Needed
Issues involving authorization, permissions, channel credentials, inventory adjustment, or system configuration should be escalated to administrators or implementation users.