Missing Documents and POD Closure

01 Identify Missing Items

Use Missing POD and List Missing Files to locate incomplete shipment documentation. Confirm account, Master ID, shipment status, and required document type.

02 Workflow

1. Record the missing document, owner, due time, and impacted step.
2. Send a precise request to the customer, carrier, or broker.
3. Verify shipment reference, date, value, quantity, and delivery evidence.
4. Upload through the correct entry and recheck report status.
5. Close only after status updates and the file opens correctly.

03 POD Quality

A POD must identify the shipment, delivery date, receiving party, and delivery result. Blurred, incomplete, mismatched, or unsigned evidence is not complete.

04 Escalation

Escalate missing files that affect customs, appointments, receiving, customer billing, or claims.