BurtonSoftware01 Shipment Cannot Be Submitted
Check required importer, bill, destination, container, ETD, ETA, consignee, shipment type, and origin fields. Validate dates, container format, and numeric values.
02 CSV Upload Fails
Download the current template and preserve columns and order. Check encoding, dates, numbers, blank rows, and duplicate shipments. Upload smaller batches to identify the failing row.
03 File Still Shows Missing
Verify upload entry, Master ID, and document type. Refresh and check List Missing Files. Do not associate one file with unrelated shipments.
04 POD Does Not Close
Verify shipment reference, delivery date, and readability. Review upload history and request admin verification if status does not update.
05 Report Mismatch
Use the same year, account, and filters. Compare shipment details, document status, duty updates, and export time. Retain revision history for corrections.