BurtonSoftware01 Customer or Store Is Not Visible
Confirm the account is approved, belongs to the correct workspace, and has customer, store, and module access in Access Control.
02 Orders or Products Are Not Updating
Verify channel and date scope, then review connection status in Integrations and events in Activity Logs. Reauthorize an expired connection instead of bypassing it with duplicate imports.
03 Inventory Differs from Warehouse Data
Compare the same customer, warehouse, SKU, and update time. Review On Hand, Committed, Incoming, and Available and correlate with WMS inventory history when needed.
04 Report Export Is Empty
Check filters, account permissions, time zone, and data status. Validate one channel and a short date range before expanding the export.
05 Settings Cannot Be Changed
Sensitive settings require an authorized role. An administrator should verify role, module access, and approval status; admin accounts must not be shared.